Staples Cause for Caring

Frequently asked questions

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Contact us at StaplesCauseforCaring@staples.com

Who is eligible for a grant?

What is a qualifying event?

What is a qualifying expense?

How do I apply for a grant?

Will Staples Cause for Caring reimburse an associate for expenses they have already paid?

What documents do I need to supply?

How long does it take to make a decision on a Staples Cause for Caring grant application?

Which family member does Staples Cause for Caring consider as eligible immediate family?

What if my immediate family member also works for Staples? Can we each apply for a grant for the same event?

How often can I apply?

Can Staples Cause for Caring be used for medical expenses or bills?

What if I leave the company prior to receiving the grant?

What other resources should I try besides Staples Cause for Caring?

What constitutes Staples Cause for Caring fraud?

How can I donate?

What is Staples Cause for Caring tax ID number?

Is my donation tax deductible?

Can I designate my donation to a particular associate or associate’s family member?

If I sign up for automatic payroll deductions, how long do I have to give?

How can I get involved with the organization?

How do I contact Staples Cause for Caring?

Who is eligible for a grant?

All current US Staples, Inc. associates residing in the US (including US subsidiaries) who are full time or part time (except for seasonal and/or temporary associates) are eligible to apply to Staples Cause for Caring in times of severe financial need. Please note, the significant qualifying circumstance must occur while employed by Staples, Inc. and the associate must be active or on a company-approved leave of absence at the time the grant payment is made.

Associates of US Retail, please visit the Share Fund site.
Associates residing in Canada, please visit the Share Fund Canada site.

What is a qualifying event?

Staples Cause for Caring defines a qualifying event as an unforeseen event that has happened within the last six months and has caused a severe financial hardship. Qualifying events include the following:

Staples Cause for Caring may consider specific unavoidable emergency situations not listed above on a case-by-case basis.

What is a qualifying expense?

Staples Cause for Caring defines a qualifying expense as past due rent/mortgage/property taxes, past due basic utilities (limited to electric, gas, water/sewer and garbage) and food. Staples Cause for Caring may also help pay security deposits for new housing and specific expenses related to the death of an immediate family member (funeral expenses and emergency travel expenses).

In the case of a natural disaster (e.g., fire, flood, tornado, etc.), Staples Cause for Caring may also help pay for emergency housing and uninsured/underinsured repairs to a primary residence.

How do I apply for a grant?

If you have a severe financial need due to an emergency, you may qualify for assistance from Staples Cause for Caring. To apply, first download our Direct Grant Application Prep Pack and New Tenant/Temporary Housing Form (if applicable) and review the enclosed Application Check List.

Once you have gathered all the required documentation, please submit an application using the Apply link. After submitting, please email all required supporting documents to Staples Cause for Caring at StaplesCauseforCaring@staples.com. In the subject line of the email, please include your full name, employee ID and the phrase, “Supporting Documents” to help expediate the reviewing process.

Will Staples Cause for Caring reimburse an associate for expenses they have already paid?

Staples Cause for Caring aids in situations where the associate has no other means of paying the necessary expense. If the expense has already been paid then there is no longer a financial need. Generally, Staples Cause for Caring will not consider reimbursement of paid expenses.

What documents do I need to supply?

All applications for a Staples Cause for Caring grant must provide proof of the qualifying event (varies based on the event) and proof of the qualifying expense (copies of past due bills). Please see our Direct Grant Application Prep Pack for a full list of required documentation for each qualifying event.

Staples Cause for Caring may require additional information not included in the Direct Grant Application Prep Pack list and we will inform the applicant via email or phone to provide this information.

How long does it take to make a decision on a Staples Cause for Caring grant application?

Staples Cause for Caring strives to turn around a response within 5–7 business days (excluding weekends and holidays) from the time we receive a completed application. Lack of proper documentation will result in an immediate denial of an application. We will reconsider an application once the associate provides all required documentation. As a result, processing time may be extended in cases where we are missing documentation, signatures or if we require other information.

Please see our Direct Grant Application Prep Pack for a full list of required documentation for each qualifying event or contact Staples Cause for Caring for more information. For associates in need of help in obtaining new or temporary housing, please download and complete our New Tenant/Temporary Housing Form.

Which family member does Staples Cause for Caring consider as eligible immediate family?

Staples Cause for Caring considers the associate, their spouse or domestic partner, minor children and other dependents for whom the associate is 100 percent financially responsible, as eligible. Typically, immediate family members are those who can be covered by the associate’s insurance.

Parents, grandparents, siblings or other relatives are not considered dependents unless the associate can show they are 100 percent financially responsible for that relative (e.g., a copy of the most recent tax return showing dependents).

The only exception is for the death of an associate’s parent(s). Staples Cause for Caring may aid with funeral expenses for the associate’s parent if the associate is financially responsible for the expense.

What if my immediate family member also works for Staples? Can we each apply for a grant for the same event?

No. Staples Cause for Caring will review grant applications by reviewing a household’s total need for the same qualifying event.

How often can I apply?

Generally, an associate may only receive one grant award of up to $2,500 for the same qualifying event. Associates may only apply four times in a fiscal year (February to January of the following year) regardless of whether those applications are approved or denied. Likewise, an associate may only receive a maximum of $4,000 in a fiscal year (February to January of the following year) if they have more than one qualifying event.

Can Staples Cause for Caring be used for medical expenses or bills?

No. Federal law prohibits Staples Cause for Caring from making any grants designed to replace or supplement Staples, Inc.’s compensation or benefits to its associates. Due to this law, Staples Cause for Caring is unable to provide grants to help pay for medical expenses.

What if I leave the company prior to receiving the grant?

Associates must be employed at the time of the grant disbursement. The only exception is if you are part of a reduction in force. If you have already submitted your application and then are laid off prior to the disbursement of the grant, assuming your application meets the criteria of Staples Cause for Caring, you will be eligible for a grant.

What other resources should I try besides Staples Cause for Caring?

Staples Cause for Caring grants are not meant to replace other available resources such as medical/life insurance, short/long-term disability coverage, personal savings, 401(k) hardship loans, assistance from family members, etc. Associates should also consider contacting the Employee Assistance Program (EAP) that is managed by e4Health. You can contact e4Health at 800-227-2195 or helloe4.com. When faced with the death of an immediate family member, Staples offers funeral planning and concierge services through The Hartford’s group life insurance program to help mitigate the expense. For more information, call The Hartford’s Funeral and Concierge Services at 866-854-5429 or visit everestfuneral.com/hartford and use code HFEVLC.

What constitutes Staples Cause for Caring fraud?

Staples Cause for Caring takes fraud very seriously. The above are violations of the Staples Code of Ethics. Any confirmed fraud, whether it is successful or not, may result in disciplinary action, up to and including termination from Staples.

How can I donate?

There are many ways to support the Staples Cause for Caring, including automatic payroll deduction, one-time or recurring credit card donation, or by running a fundraiser within your Staples Inc. location.

The most effective way to support Staples Cause for Caring is to set up an automatic payroll deduction at associateconnection.staples.com. For one-time or recurring credit card donations, please donate at StaplesCauseforCaring.org.

What is Staples Cause for Caring tax ID number?

The Staples Cause for Caring federal tax ID number is 84-5135177.

Is my donation tax deductible?

The Staples Cause for Caring is a 501 (c) (3) organization (application pending). Donations are tax deductible. The federal tax ID is 84-5135177

Can I designate my donation to a particular associate or associate’s family member?

Donations to Staples Cause for Caring cannot be targeted to a specific individual(s). Grants will be allocated according to the rules and procedures of Staples Cause for Caring.

If I sign up for automatic payroll deductions, how long do I have to give?

You may give for as long as you want and can opt out anytime. For example, if you want to cancel or change the amount of your contributions, just log into associateconnection.staples.com and change your payroll deduction preferences. You can also set an end date when initially signing up.

How can I get involved with the organization?

You can donate to support the work of Staples Cause for Caring. If you want to volunteer in other ways or have ideas, please email us at StaplesCauseforCaring@staples.com.

How do I contact Staples Cause for Caring?

To contact us by mail, please use the following address:

Staples Cause for Caring
500 Staples Drive
Framingham, MA 01702

To contact us by email, please contact us at StaplesCauseforCaring@staples.com.

To send documents via fax, please use 508-382-1540.